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Privacy Policy

Last updated: 25 October 2025

This Privacy Policy explains how Wilma Automotive Solutions Ltd (“we”, “us”, “our”) collects, uses, and protects your personal data when you use Wilma Recycling or visit our website https://recyclingsoftware.co.uk.

1. Who We Are

Wilma Recycling is a product operated by Wilma Automotive Solutions Ltd, a company registered in England and Wales.

Company name: Wilma Automotive Solutions Ltd
Registered office: Unit 1 Central Park Avenue, Plymouth, England, PL4 6NW
Company number: 14327738
Email: info@recyclingsoftware.co.uk
Website: https://recyclingsoftware.co.uk

For the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we are the data controller of your personal data.

2. Information We Collect

We may collect and process the following types of personal information:

a. Information you provide directly

  • Name, company name, email address, and contact details

  • Login details for your account

  • Vehicle or driver identifiers (where applicable)

  • Payment and billing information (if you purchase a subscription)

b. Information collected automatically

  • Device and browser information

  • IP address and usage data

  • Cookies and similar technologies (see Section 9 – Cookies)

  • Location data (see Section 3 – Location Data)

c. Information from third parties

  • Payment processors (for billing verification)

  • Integration partners (where you authorise data exchange)

3. Location Data

Our mobile application Wilma Recycling uses location services to support driver tracking features.

What data is collected

The app may collect real-time or periodic GPS location data from your device while the app is running.
This includes:

  • Latitude and longitude coordinates

  • Timestamp of the location fix

  • Route or movement data related to driver activity

Why we collect it

We collect and use location data solely for operational and safety purposes, including:

  • Tracking collection and delivery routes

  • Monitoring driver activity for business reporting

  • Improving route efficiency and service performance

  • Providing customers with accurate delivery or collection updates

How we process and store it

  • Location data is transmitted securely to our servers and associated with your company’s account.

  • It is not shared or sold to any third parties for marketing or analytics.

  • Data is retained only for as long as required for operational or legal purposes, after which it is securely deleted or anonymised.

User control

You may disable location access in your device settings at any time; however, doing so may limit the functionality of the app and prevent driver tracking features from working correctly.

4. How We Use Your Information

We use your personal data to:

  • Provide and maintain the Wilma Recycling service

  • Manage your user account

  • Process payments and invoices

  • Communicate with you about updates, support, and security

  • Analyse service performance and improve our systems

  • Comply with our legal obligations

5. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Performance of a contract: to provide the Wilma Recycling service

  • Legitimate interests: to improve operations and ensure security

  • Consent: where you have explicitly allowed location tracking or marketing communications

  • Legal obligation: where processing is necessary for compliance with UK law

6. Sharing Your Information

We do not sell your data.
We may share personal data with:

  • Trusted service providers (e.g. hosting, payment, and analytics platforms)

  • Professional advisers (e.g. accountants, auditors, or legal consultants)

  • Authorities when legally required

All third parties are bound by confidentiality and data protection obligations.

7. International Transfers

Where data is transferred outside the UK (for example, to cloud service providers such as Microsoft Azure), we ensure suitable safeguards are in place, including Standard Contractual Clauses or adequacy decisions in accordance with UK GDPR.

8. Data Retention

We retain your data only for as long as necessary:

  • Account and operational data – while your account is active

  • Financial data – minimum 6 years (HMRC compliance)

  • Location data – retained only for operational and reporting purposes, then deleted or anonymised

9. Cookies

We use cookies and similar technologies to:

  • Operate our website and online services

  • Analyse site usage

  • Remember preferences

You can control or delete cookies through your browser settings. For more details, see our Cookie Policy.

10. Your Rights

You have the following rights under UK GDPR:

  • Access your data

  • Rectify incorrect information

  • Erase your data (“right to be forgotten”)

  • Restrict processing

  • Object to processing, including marketing

  • Data portability

  • Withdraw consent (where applicable)

To exercise these rights, please contact:
Email: info@recyclingsoftware.co.uk

If you are unhappy with our response, you have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/concerns

11. Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption of data in transit and at rest

  • Secure hosting environments

  • Access controls and auditing

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:
Wilma Automotive Solutions Ltd
Registered office: Unit 1 Central Park Avenue, Plymouth, England, PL4 6NW
Email: info@recyclingsoftware.co.uk

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